Refund policy

Revocation policy & revocation form Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity: A. Instructions on revocation Right of withdrawal You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. To exercise your right of withdrawal, you must inform us (Cala Hookah UG (haftungsbeschränkt), Gerhart-Hauptmann-Str. 63, 38239 Salzgitter, Germany, Tel.: 01728217239, E-Mail: info@calahookah.de) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample cancellation form, which is not mandatory. In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period. Consequences of revocation If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged for this refund. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods. Exclusion or premature expiry of the right of withdrawal The right of revocation shall expire prematurely in the case of contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. Related/financed operations If you finance this contract by means of a loan and later cancel it, you will no longer be bound by the loan contract, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender uses us to finance our participation. If the loan has already been received by us at the time of the revocation or at the time of the return of the goods, your lender enters into our rights and obligations arising from the financed contract in relation to you with regard to the legal consequences of the revocation or the return. The latter shall not apply if the purpose of this Agreement is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual obligation as far as possible, you should exercise your right of withdrawal and also revoke the loan agreement if you are entitled to a right of withdrawal. General information 1) Please avoid damage and contamination of the goods. Please return the goods to us in original packaging with all accessories and packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging. 2) Please do not send the goods back to us free of charge. 3) Please note that the above-mentioned paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal. B. Withdrawal form If you wish to cancel the contract, please fill out this form and send it back. To Cala Hookah UG (limited liability) Gerhart-Hauptmann-Str. 63 38 239 Salzgitter Germany E-mail: info@calahookah.de hereby revoke (s) I /we (*) the contract concluded by me/us (*) for the purchase of the following goods (*) /provision of the following service (*) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Ordered on (*) _ _ _ _ _ _ _ _ _ _ _ _ / received on (*) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Name of consumer (s) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Address of the consumer(s) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Signature of the consumer(s) (only in the case of notification on paper) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Date (*) Delete as appropriate